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14-Day Support for Verified Product Issues
Contact Lens Accessories
Processed Within 24 Business Hours
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1. Where are your products shipped from?
Orders are processed through our international fulfillment network and shipped directly to your delivery address.
2. How quickly is my order processed?
Orders are processed within 24 business hours.
3. How long does U.S. delivery take?
U.S. standard delivery takes 9–15 business days after dispatch. Express delivery takes 5–8 business days where available. Customs, weather, carrier delays, or remote destinations may affect delivery estimates.
4. How will I know when my order has shipped?
After your order is dispatched, you will receive an email notification with shipment information.
5. How can I track my order?
For later shipment tracking, select Order Status in the homepage navigation and enter your order details.
6. What are the shipping fees?
Free standard shipping is available on qualifying orders over $55. Any applicable shipping fees are shown at checkout before payment.
For assistance, contact clientservice@gleglow.com.
If you receive a lens with a product quality issue, please contact clientservice@gleglow.com within 14 days of delivery. Include your order number and clear photos or videos of the affected item and packaging. Claims are reviewed before an eligible refund or replacement is approved. Keep the item and packaging, and wait for written approval before returning anything.
See our Return & Refund Policy for eligibility, exclusions, and the support process.
1. I missed an item from my order, what should I do?
We’re sorry for any issues with your GLEGLOW order. Please start by verifying that the item is listed in your order confirmation. Then, check your email (including your junk/spam folder) for any updates from us regarding stock availability or possible multiple shipments. If you haven’t received any such notifications and still have concerns, feel free to reach out to us at clientservice@gleglow.com for further assistance.
2. What payment methods are available?
We accept the secure payment methods displayed at checkout. Available options may vary by country, device, and currency.
3. Which currencies are accepted for orders?
The website will display prices in your local currency. Orders are processed in USD at the most recent exchange rate, and shipping costs and taxes are calculated at checkout.
4. My payment failed, what should I do?
We are sincerely sorry for the payment failure during the payment process. You can provide us with screenshots of the error information you received and we will check this for you. Please email: clientservice@gleglow.com
5. My payment was declined, what should I do?
We’re sorry for any trouble caused by a declined payment. Unfortunately, once a payment fails, the order cannot be reinstated. To continue with your purchase, please place a new order and consider using an alternative payment method. If you encounter any issues, you’re welcome to share a screenshot of the error message with us, and we’ll investigate. For further support, don’t hesitate to contact us at clientservice@gleglow.com.
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