1. I missed an item from my order, what should I do?

We’re sorry for any issues with your Gleglow order. Please start by verifying that the item is listed in your order confirmation. Then, check your email (including your junk/spam folder) for any updates from us regarding stock availability or possible multiple shipments. If you haven’t received any such notifications and still have concerns, feel free to reach out to us at clientservice@gleglow.com for further assistance.

2. What payment methods are available?

You can make payments with PayPal，Visa,JCB,Maestro, and Master Card.

3. Which currencies are accepted for orders?

The website will display prices in your local currency. Orders are processed in USD at the most recent exchange rate, and shipping costs and taxes are calculated at checkout.

4. My payment failed, what should I do?

We are sincerely sorry for the payment failure during the payment process. You can provide us with screenshots of the error information you received and we will check this for you. Please email: clientservice@gleglow.com

5. My payment was declined, what should I do?

We’re sorry for any trouble caused by a declined payment. Unfortunately, once a payment fails, the order cannot be reinstated. To continue with your purchase, please place a new order and consider using an alternative payment method. If you encounter any issues, you’re welcome to share a screenshot of the error message with us, and we’ll investigate. For further support, don’t hesitate to contact us at clientservice@gleglow.com.

Solid Lens Case