Terms & Condition
Welcome to Gleglow.com! By using our website and making purchases from us, you agree to comply with and be bound by the following Terms of Service. Please take a moment to read these terms carefully before using our services. If you do not agree with any of these terms, please refrain from using our website.
1. General Terms
Acceptance of Terms:
By accessing and using Gleglow.com, you agree to be bound by these Terms of Service, including any updates or changes. If you do not agree with these terms, please do not use our website or services.
Changes to Terms:
Gleglow reserves the right to update, modify, or change these Terms of Service at any time. We will notify users of significant changes by posting the revised terms on this page, with the "Last Revised" date. We encourage you to review these terms periodically.
2. Products and Services
Product Availability:
All products offered on Gleglow.com are subject to availability. While we make every effort to ensure accurate product listings, we cannot guarantee that products will always be in stock or available at all times.
Prescription Requirements:
A valid, current contact lens prescription is required for all contact lens orders, including non-corrective 0.00/Plano and decorative lenses. Customers are responsible for selecting product and power options that match their prescription.
Product Information:
We make every effort to ensure that the product descriptions, images, and specifications on our website are accurate, but we do not guarantee that they are error-free. Colors, sizes, and other details may vary slightly due to differences in monitor settings or product variations.
3. Account Registration and Security
Account Creation:
To make a purchase on Gleglow.com, you may be required to create an account. You are responsible for providing accurate and complete information during registration and for keeping your account details secure.
Account Responsibility:
You are solely responsible for maintaining the confidentiality of your account and password. If you suspect any unauthorized use of your account, please notify us immediately.
4. Orders and Payment
Order Acceptance:
After placing an order, you will receive a confirmation email. This email is not an acceptance of your order. Gleglow reserves the right to accept or decline your order at any time, and we will notify you if there are any issues with your order.
Payment:
All orders must be paid in full before they are processed. We accept the payment methods displayed at checkout. Available payment options may vary by country, device, and currency. You agree to provide accurate payment information.
Pricing:
All prices are listed in USD and are subject to change without notice. Gleglow is not responsible for any additional charges or taxes that may apply to your order based on your location.
5. Prescription Verification
Prescription Requirement:
All contact lens orders require a valid, current contact lens prescription, including non-corrective 0.00/Plano and decorative lenses. By placing an order, you confirm that the prescription information you provide is accurate and up-to-date.
Prescription Verification Process:
After your order is placed, we first review the prescription copy and details you provide. If information is missing, unclear, inconsistent, or requires additional verification, we may contact you and/or your eye care provider before fulfillment. Orders with complete information generally enter processing within 24 business hours. Additional verification may extend processing time, and we will email you if action is required.
6. Shipping and Delivery
Shipping Methods:
We offer several shipping options, which are displayed at checkout. Shipping costs are calculated based on your location and selected delivery method. Please note that shipping times are estimates and may vary due to external factors.
Delivery Times:
Orders are processed within 24 business hours. U.S. standard delivery is estimated at 9–15 business days after dispatch. Once your order ships, we will send a confirmation email containing your tracking number. Track your shipment anytime on our Order Status page. Delivery estimates may be affected by carrier delays, customs, weather, or remote destinations.
International Orders:
For international orders, additional customs duties, taxes, or fees may apply depending on your country. These charges are the responsibility of the customer.
7. Returns and Refunds
Return Policy:
Returns, refunds, or replacements under this policy are available only for verified product quality issues. Please review our Return & Refund Policy for complete eligibility and claim instructions.
Verified Product Quality Issues:
Contact clientservice@gleglow.com within 7 days of delivery with your order number and clear photos or videos. After the product quality issue is verified, we will arrange an eligible replacement or refund. Shipping loss, transit damage, and incorrect items are handled separately and are not covered by this product-quality refund policy.
8. Privacy and Security
Data Collection:
By using our website, you agree to the collection and use of your personal data as outlined in our Privacy Policy. We take your privacy seriously and implement industry-standard security measures to protect your personal information.
9. Limitation of Liability
No Warranty:
All products and services provided by Gleglow are offered "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free, secure, or uninterrupted.
Limitation of Liability:
To the maximum extent permitted by law, Gleglow is not responsible for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services.
10. Governing Law and Dispute Resolution
Governing Law:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the relevant country.
Dispute Resolution:
We encourage you to contact us first if you have any concerns or disputes. If we cannot resolve the issue amicably, we may proceed with formal dispute resolution methods as permitted by law.
11. Contact Us
If you have any questions or concerns about these Terms of Service, please feel free to reach out to us clientservice@gleglow.com
COMPANY: Glowvia Prime Inc
ADDRESS: 30 N Gould St Ste R,Sheridan,WY82801
EIN: 33-3505107