At Gleglow, your eye health and safety matter to us. To help ensure order accuracy and compliance, all prescription contact lens orders go through a prescription information review process before shipping.
This process helps confirm that the information provided is complete and suitable for order processing. However, it is important to understand the scope of this review.
What Our Prescription Review Means
Our prescription review is designed to:
Check that required prescription fields are provided
Confirm the prescription format is complete and readable
Ensure the prescription appears valid for order fulfillment
This review does not replace a professional eye exam and does not determine whether a prescription is medically suitable for your eyes.
Customers are responsible for selecting and entering prescription details that match their valid contact lens prescription issued by a licensed eye care professional.
Why Accurate Prescription Information Matters
Contact lenses are medical devices, and wearing an incorrect prescription may cause:
Visual discomfort or blurred vision
Poor lens fit
Eye irritation or dryness
Potential eye health risks
For your safety, we strongly recommend double-checking your prescription details before placing an order.
How the Process Works
1. Place Your Order
When placing an order, please carefully select or enter prescription details based on your valid contact lens prescription.
2. Prescription Information Review
After your order is submitted, we review the prescription information you provided for completeness and order accuracy.
If any required information is missing or appears inconsistent, we may contact you for clarification before shipping.
Please note: This review is based solely on the information provided by the customer and does not involve contacting an eye care provider or confirming medical suitability.
3. Order Processing & Shipping
Once the information review is complete, your order will be processed and shipped.
Order shipment does not indicate medical confirmation or suitability of the prescription.
What Information Should Your Prescription Include?
To avoid delays, please ensure your prescription includes:
Prescription date (must be valid and not expired)
Right & Left Eye power (OD & OS)
Base Curve (BC)
Diameter (DIA)
Contact lens type (e.g. soft lenses)
If you are unsure whether your prescription details are correct, we recommend consulting your eye care professional before placing an order.
What If There’s an Issue?
If required prescription information is missing or unclear, we may contact you to request clarification or updated details.
If we’re unable to process your order due to incomplete information, you will be offered the option to update your order or receive a refund.
Don’t Have a Prescription?
For your safety, Gleglow only fulfills orders with valid contact lens prescriptions.
If you don’t currently have one, please schedule an eye exam with a licensed optometrist or ophthalmologist before purchasing.
Your Privacy, Always Protected
All prescription and personal information is kept secure and confidential and is used solely for order processing and customer support purposes.
Contact Us
If you have any questions about our prescription verification process or need assistance, our customer service team is here to help. You can reach us at:
Email: clientservice@gleglow.com