RETURN & REFUND POLICY
GLEGLOW Return & Refund Policy
Because contact lenses are personal-use hygiene products, returns, refunds, or replacements under this policy are available only for verified product quality issues.
Eligible Issues
- Defective, torn, incomplete, shriveled, or otherwise unusable lenses.
Please contact us within 14 days of delivery. Every claim is reviewed and may require clear photos or videos of the affected item and packaging.
Not Eligible
- Change of mind or a color not matching personal expectations when the correct product was delivered.
- An incorrect color, prescription, diameter, or other option selected by the customer.
- Opened or worn lenses without a verified quality issue.
- Damage caused by improper use, care, or storage.
- Shipping loss or transit damage, which is handled separately under any applicable delivery-protection terms.
- An incorrect product, color, prescription, or quantity sent by GLEGLOW; contact customer support for a separate order-correction review.
- Items returned without prior written approval from GLEGLOW.
How to Request Support
- Email clientservice@gleglow.com with your name, order number, affected item, reason for the claim, and clear photos or videos.
- Keep the lens, blister pack, product box, and shipping packaging until the issue is resolved.
- Wait for written approval and return instructions before sending anything. Do not return items to the address printed on the parcel.
- If a return is required, use the original packaging and provide the return tracking number. Return-shipping arrangements will be confirmed after the claim is reviewed.
- Once the issue is verified, GLEGLOW will arrange an eligible replacement or refund. Each affected item may receive one approved after-sales resolution.
Worry-Free Delivery
If you selected Worry-Free Delivery at checkout, shipping loss or transit damage is handled separately under the applicable plan terms and is not covered by this product-quality refund policy. Learn more about Worry-Free Delivery.
Contact Us
Email: clientservice@gleglow.com
We typically respond within 24–48 business hours.