Frequently Asked Questions
| 1. About Our Products |
| Are your lenses safe? |
| Yes. All Gleglow lenses are produced in FDA-registered and CE-certified facilities. Each pair goes through strict quality-control procedures to ensure safety and comfort. |
| Will the colors match the photos? |
| Our lenses are photographed under natural lighting. However, slight variations may occur depending on your eye color, lighting environment, and screen display. |
| Do you offer prescription options? |
| Yes. Most lenses are available in both plano (0.00) and prescription ranges from 0.00 to -8.00, depending on the product. |
| 2. Orders & Shipping |
| Where do you ship from? |
| We ship from our fulfillment center in Guangzhou, China, which helps us maintain competitive pricing and stable global inventory. |
| How long is the shipping time? |
| Delivery times vary by region: |
| US / Canada: 7–12 business days |
| UK / Europe: 7–15 business days |
| Australia: 7–12 business days |
| Other regions: 10–20 business days |
| A tracking number will be emailed once your order is shipped. |
| Will I be charged customs fees? |
| Most orders pass through customs without any fees. However, regulations vary by country, and local authorities may occasionally apply duties or taxes. If this occurs, the charges are the responsibility of the customer. |
| 3. Payments |
| What payment methods do you accept? |
| We currently support: |
| PayPal |
| Apple Pay |
| Google Pay |
| Visa |
| MasterCard |
| Maestro |
| JCB |
| Which currencies are accepted? |
| Prices on our website display in your local currency for convenience. |
| All orders are processed in USD, and final taxes/shipping fees are calculated at checkout based on the most recent exchange rate. |
| My payment failed — what should I do? |
| We’re sorry for the inconvenience. Please take a screenshot of the error message and send it to us so we can help identify the issue. |
| 📩 clientservice@gleglow.com |
| My payment was declined — can you reactivate the order? |
| Unfortunately, declined payments cannot be reinstated. |
| Please place a new order and consider using an alternative payment method. |
| If you run into further issues, feel free to share screenshots and we’ll assist you. |
| 4. Order Issues & Changes |
| Where is my order and How can I track it? |
| You can track your order by visiting "Order Status" in the website navigation bar and entering your email or phone number, as well as your order number. |
| I missed an item from my order — what should I do? |
| We’re sorry for any issues with your Gleglow order. |
| Please first double-check that the item appears on your order confirmation. Then review your email (including your spam/junk folder) to see if we have sent updates regarding: |
| Stock availability |
| Separate shipments |
| Partial fulfillment |
| If you don’t find any notifications or still have concerns, please reach out to us and we’ll be happy to assist: |
| 📩 clientservice@gleglow.com |
| Can I change or cancel my order? |
| You can change or cancel your order anytime before it’s shipped. Just reach out to us to confirm it hasn’t been dispatched yet. |
| I entered the wrong address — what can I do? |
| If the order hasn’t shipped, we can update the address. |
| Once the package is shipped, we cannot change the address or issue a refund. |
| 5. Returns & Refunds |
| Do you offer refunds? |
| Refunds are available only for verified quality issues, including defective, damaged, or incorrect items. |
| Due to the medical nature of contact lenses, we cannot accept returns for: |
| Change of mind |
| Wrong color or prescription chosen |
| Opened or worn lenses |
| What should I do if my item is damaged or incorrect? |
| Please contact us within 7 days of delivery with: |
| Your order number |
| Photos or videos of the issue |
| The unopened product (if applicable) |
| We’ll verify the issue and arrange a replacement or refund. |
| My package is delayed — can I get a refund? |
| If your order is still within the estimated delivery window, we cannot issue a refund. |
| If the carrier confirms a lost or undelivered package, we’ll assist with a reshipment. |
| 6. Product Use & Safety |
| How long can I wear the lenses? |
| Most Gleglow lenses are suitable for up to 8 hours of daily wear. |
| Please do not sleep, swim, or shower with contact lenses on. |
| Are your lenses suitable for beginners? |
| Yes. Our lenses are soft, comfortable, and beginner-friendly. |
| If you experience discomfort, remove the lenses immediately. |
| How should I store my lenses? |
| Always use fresh lens solution |
| Keep your lens case clean |
| Do not use water or saliva on lenses |
| 7. Contact Us |
| For any assistance or questions, our support team is here to help. |
| 📩 clientservice@gleglow.com |
| We typically respond within 24–48 business hours. |