Welcome to the Gleglow.com FAQ page! We’ve compiled answers to some of the most commonly asked questions about our products, services, and policies. If you don’t find the information you're looking for here, feel free to reach out to our customer service team for further assistance.
1. How do I order contact lenses from Gleglow?
Simply browse our collection of beautiful contact lenses, choose your preferred style, and enter your prescription details at checkout. If you're unsure about your prescription, you can refer to your eye care professional or consult our prescription verification page to guide you.
2. Do I need a prescription to order contact lenses?
Yes, all contact lenses require a valid prescription. This is important for ensuring the safety and comfort of your eyes. We’ll verify your prescription before processing your order, so please make sure the information you provide is accurate.
3. How do I verify my prescription?
After placing your order, we will verify your prescription with your eye care provider. This process typically takes 24-48 hours. If we need additional information or run into any issues with your prescription, we’ll contact you directly.
4. Can I order contact lenses without a prescription?
No, we only accept orders for contact lenses with a valid, up-to-date prescription. It’s essential for your eye health and safety. If you don’t have a current prescription, we recommend scheduling an eye exam with a licensed optometrist or ophthalmologist.
5. What if I don’t know my prescription details?
If you don’t have a copy of your prescription, you can contact your eye care professional for the details. Your prescription should include your eye’s power (diopters), base curve, diameter, and the type of lenses (e.g., soft, toric). If you're unsure, we also offer a handy guide on our prescription verification page.
6. How long does it take for my order to arrive?
We aim to process and ship your order within 2-3 business days. Delivery times vary depending on your location and shipping method selected. Domestic orders typically arrive within 5-7 business days, while international orders may take longer due to customs processing.
7. Can I change or cancel my order after it’s placed?
Once your order is confirmed, we begin the prescription verification and processing immediately. If you need to make a change or cancel your order, please contact us within 24 hours. After this period, orders may have already been processed or shipped, and changes may not be possible.
8. What should I do if I received the wrong product or a damaged item?
If you receive a wrong or damaged item, please contact us within 7 days of receiving your order. We’ll arrange for a return or exchange at no extra cost to you. Please include your order number and photos of the issue, so we can resolve the matter quickly.
9. How do I take care of my contact lenses?
To keep your lenses clean and in top condition, always follow these basic steps:
- Wash your hands before handling your lenses.
- Use only fresh, sterile contact lens solution to clean and store your lenses.
- Avoid using water or saliva to clean your lenses.
- Follow the recommended replacement schedule for your lenses.
- Never sleep in your lenses unless they’re specifically designed for overnight wear.
For more details, check out our Contact Lens Wearing & Care Guide.
10. Are your contact lenses safe to wear?
Yes, Gleglow contact lenses are made from high-quality, eye-safe materials designed to provide comfort and clarity. However, it’s essential to wear them as recommended by your eye care professional. Always follow the care instructions and consult an optometrist if you experience any discomfort.
11. Can I wear contact lenses if I have sensitive eyes?
Yes, many people with sensitive eyes can comfortably wear contact lenses. However, it’s important to consult with an eye care professional to determine the best lens type for your needs. Gleglow offers a range of lenses with comfort in mind, including breathable and moisture-retentive options.
12. Do you offer prescription colored contact lenses?
Yes, we offer a wide range of prescription colored contact lenses! Our lenses come in various styles, from natural enhancements to bold, statement-making looks. Whether you want to enhance your natural eye color or completely change your look, you’ll find options that suit your style.
13. How do I know which lenses are right for me?
If you're unsure which lenses to choose, you can use our interactive lens selector on the website to guide you based on your preferences and prescription. You can also consult our customer service team, who are happy to assist you in finding the perfect pair for your needs.
14. What if I need help with my order?
Our customer service team is available to assist you with any questions or issues regarding your order. Feel free to reach out to us via email at clientservice@gleglow.com. We’re here to ensure you have a smooth shopping experience.
15. How do I contact Gleglow customer service?
You can reach our friendly customer service team through:
- Email: clientservice@gleglow.com
If you still have questions, don’t hesitate to get in touch with us. We’re always here to help you see the world in a whole new light!