Prescription Verification

At Gleglow, your eye health and safety are our top priorities. As part of our commitment to providing the best products and services, we require all customers purchasing prescription contact lenses to go through a prescription verification process. This ensures that the lenses you receive are correct and safe for your eyes.

Why Prescription Verification Is Important

Prescription verification is an essential step in ensuring that you receive the right lenses for your specific eye care needs. Even if you have worn contact lenses before, prescriptions can change over time. Our verification process helps avoid potential issues such as:

• Incorrect prescription strength
• Lenses that don’t fit properly
• Discomfort or irritation caused by improper lenses
• Potential risks to your eye health

How the Prescription Verification Process Works

1. Place Your Order:
   When you place an order for prescription contact lenses, you'll be asked to enter your prescription details. Please ensure that the information is accurate and up-to-date.

2. Prescription Verification:
   After your order is placed, we will verify your prescription with your eye care provider to ensure the details match. This typically takes 24-48 hours. During this time, we may contact you for additional information if necessary.

3. Prescription Confirmation:
   Once we have successfully verified your prescription, we will process and ship your order. If we encounter any issues with your prescription, we’ll notify you immediately to resolve them.

4. What Happens If There’s an Issue?
   If the prescription you provided does not match the information we have or there’s an issue with the prescription details, we will reach out to you to confirm the correct prescription information. You may also be asked to provide a scanned copy of your prescription.

   If we are unable to verify your prescription, we may not be able to process your order, and we will offer you a full refund or the option to update your prescription.

What You Need to Provide

When submitting your prescription, please make sure it includes the following details:

• Prescription Date:
  Contact lens prescriptions typically expire after one year. Make sure the prescription is still valid.

• Right and Left Eye (OD & OS):
  Your prescription should list the power (diopters) for both eyes. The right eye is often marked as OD (oculus dexter) and the left as OS (oculus sinister).

• Base Curve (BC):
  The base curve is essential for ensuring a proper fit for your lenses.

• Diameter (DIA):
  The diameter refers to the size of the lens, which is necessary for a comfortable fit.

• Contact Lens Type:
  Be sure to specify whether your prescription is for soft, hard, toric, or any other type of contact lenses.

• Your Eye Care Professional's Information:
  This may include their name, contact details, and signature or stamp if required.

What If I Don’t Have a Prescription?

If you don't currently have a prescription, we recommend scheduling an eye exam with a licensed optometrist or ophthalmologist. It’s important to have an up-to-date prescription for your safety and to ensure the right lenses for your eyes. Gleglow.com only accepts valid and current prescriptions.

Your Privacy Is Our Priority

We take your privacy seriously. All personal and prescription information provided is kept secure and confidential. We only use this data for the purpose of verifying your prescription and fulfilling your order.

Contact Us

If you have any questions about our prescription verification process or need assistance, our customer service team is here to help. You can reach us at:

Email: clientservice@gleglow.com