At Gleglow, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or use our services. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect two types of information from you:
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Personal Information:
This includes any information that can be used to identify you personally, such as your name, email address, shipping address, phone number, payment information, and prescription details. We collect this information when you create an account, place an order, or contact us for customer service. -
Non-Personal Information:
This includes information that cannot be used to identify you personally. It may include your IP address, browser type, operating system, and browsing behavior on our website. We collect this information automatically through cookies and similar technologies to enhance your user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
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To Process Orders:
We use the information you provide to process your orders, verify prescriptions, and deliver your products to the correct address. -
To Improve Our Services:
We may use non-personal information to analyze and improve our website, product offerings, and customer service experience. -
To Communicate With You:
We may use your email address or phone number to send you order confirmations, shipping updates, and promotional offers. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails. -
To Personalize Your Experience:
Your information allows us to provide a more personalized shopping experience, offering recommendations based on your preferences and purchase history. -
To Comply with Legal Obligations:
We may use your information to comply with legal requirements, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
We take the security of your personal information seriously and implement a variety of security measures to ensure your data is protected. These measures include:
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Encryption:
We use Secure Socket Layer (SSL) encryption to protect sensitive information, such as payment details, during transmission. -
Access Controls:
We restrict access to your personal information to authorized personnel only who need to know the information to perform their job functions. -
Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
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With Service Providers:
We may share your personal information with trusted third-party service providers who help us fulfill orders, process payments, or improve our services. These providers are contractually obligated to protect your data and use it solely for the purpose of assisting us. -
With Legal Authorities:
If required by law or in response to a legal request, we may share your personal information with government authorities or law enforcement agencies. -
In Case of Business Transfers:
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner. We will notify you in advance if this happens.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect non-personal information. Cookies are small files stored on your device that help us track your preferences and improve website functionality.
- Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Collect information about how you use our website to improve its performance.
- Targeting/Advertising Cookies: Track your browsing behavior to serve personalized advertisements.
You can control cookies through your browser settings, but please note that disabling cookies may affect some features of the website.
6. Third-Party Links
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites before providing them with your personal information.
7. Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
8. Your Rights and Choices
You have the right to:
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Access Your Information:
You can request a copy of the personal information we hold about you. -
Update or Correct Information:
If any of your information is inaccurate or incomplete, you can update or correct it by logging into your account or contacting us. -
Delete Your Information:
You may request the deletion of your personal information, subject to certain legal restrictions. -
Opt-Out of Marketing Communications:
You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the emails.
To exercise any of these rights, please contact us at clientservice@gleglow.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
Email: clientservice@gleglow.com